FAQ
Frequently asked questions
How to start playing on the SOL Casino website?
Sign up and make a deposit. Now you can access all the games at SOL Casino.
How to sign up on the SOL Casino website?
Sign up will take no more than 30 seconds. Take a few simple steps and start winning!
  • Click the Sign up button in the upper right corner of the website.
  • Enter your email address, create an account password and select a currency.
  • Check the box that your age is over 18 years and you agree to the Terms and Conditions of the Casino.
  • Click on the sign up button and check your email for the letter confirming your account.
How can I verify my account?
Open your account confirmation email and click on the link.
I didn’t receive a confirmation email. What should I do?
Check the Spam folder. To prevent possible problems with the delivery of service messages, add our email address from which the letters come to your contact list. We also advise you to check whether you entered the correct email address when signing up on the SOL Casino website and contact the support service.
I forgot my password. What should I do?
Click the Sign in button in the upper right corner of the website and use the Forgot Password link. Enter the email address provided during sign up, click the Restore button. An email will be sent to your email with instructions on how to reset your password. It usually arrives within seconds, but may take longer depending on the email service you use.
How to log out of my account?
To log out of, go to your Account and click on the logout button A803B9E5-A322-49F6-83C1-9A216C0A6D31 Created with sketchtool. under your nickname. Verify that the logout was successful. This measure will prevent unauthorized use of your account by third parties.
How to close my gaming account on the SOL Casino website?
To close your game account, as well as delete your username and password, send the appropriate request to the following email address [email protected].
How to replenish my game account?
Click on your nickname in the upper right corner of the website. In the drop-down menu, select the Cashier tab. Next, in the Balance section, click the Replenish button (if necessary, fill in the player’s account) and select the payment method and deposit amount. To complete the transaction, click the Pay button and follow the instructions. The money will be credited to your account immediately after processing the payment. This usually takes a few seconds. If your balance is not replenished within an hour, contact the support service SOL Casino.

Warning! Replenishment of the game account is available only to users with filled information in the player’s account. If you missed this item, the system itself will offer to enter all the necessary data (surname, name, phone number, date of birth) when trying to replenish the balance.
How can I withdraw funds from my gaming account?
Click on your nickname in the upper right corner of the website. In the drop-down menu, select the My Account tab. In the Withdraw tab, select the withdrawal amount and click the Withdraw button.
How fast can I withdraw funds from my game account?
Confirmations of payments up to 1 000 € 1 000 $ 20 000 ₴ 50 000 ₽ 250 000 ₸ 7 500 kr 2 500 zł 2 500 ₺ come instantly. According to the rules of SOL Casino, if the withdrawn amount is above 1 000 € 1 000 $ 20 000 ₴ 50 000 ₽ 250 000 ₸ 7 500 kr 2 500 zł 2 500 ₺, then the online casino can carry out additional verification of gaming transactions for a period of not more than 48 hours. But this period is indicated "with a margin", so in fact the waiting time will be much less. The time after which money will be credited to your account depends on your bank and type of payment system.
How are the transactions conducted on the casino website protected?
SOL Casino uses the 128-bit SSL (Secure Socket Layer) protocol for secure communication over the Internet for the complete security of all transactions conducted on the website. The confidentiality of the received data of the players during the period of their use of the website is one of the fundamental principles of the operation of SOL Casino.
Games do not load. What should I do?
Refresh the page and reopen the game. If the problem persists, do one of the following:
  • clear your browser cache;
  • open the game page using another browser;
  • refresh Adobe FlashPlayer.
Note: for access from Russia, you may need the friGate Light plugin to run games. For details: Plugin.
Where can I download and update Adobe Flash Player?
Follow this link Adobe FlashPlayer. Press the Download button and select the location on your PC where Adobe FlashPlayer will be downloaded. Before installing it, be sure to close all the tabs of your browser.
What is a browser cache and how to clear it?
You can find detailed instructions on how to clear the browser cache by clicking on the link: clean cache.
Description of tournament strategies
  • BET Tournament strategy

    A BET strategy tournament involves players competing in tournament slots for a total amount of bets made. The bigger the amount of bets made, the higher the player's position in the standings.

    How are tournaments points credited?

    During the tournament, the player gets points for every spin made in the tournament games at a rate not less than the minimum.

    For example

    The minimum bet set in the BET tournament is 10 ₽.
    1) For the entire time of the tournament, the player made 100 bets of 10 ₽. Thus, the total amount of his bets was 1 000 ₽.
    2) For the entire time of the tournament, his rival made 100 bets of 11 ₽. The total amount of his bets was 1 100 ₽.
    3) For the entire time of the tournament, the third player made 30 bets of 100 ₽. His total result was 3 000 ₽.
    In this case, the prize places will be as follows:
    •   3rd place: the player with a bet amount of 1 000 ₽;
    •   2nd place: the player with a bet amount of 1 100 ₽;
    •   place: the player with a bet amount of 3 000 ₽.

    Under what circumstances are tournament points not credited?

    •   At the end of the tournament;
    •   If the minimum rate requirements have not been met;
    •   In case of violation of the requirements for the bet type (for real and bonus cash / only for real cash).
  • SPIN tournament game strategy

    The SPIN tournament involves players competing in tournament slots for the number of bets made. The bigger the number of bets made, the higher the player's position in the standings.
    How are tournament points credited?
    During the tournament, only the number of bets made by the player in the participating slots is taken into account.

    For example

    The minimum bet set in the SPIN tournament is 10 ₽.
    1) For the entire time of the tournament, the player made 100 bets of 10 ₽.
    2) For the entire time of the tournament, his rival made 50 bets of 500 ₽.
    In this case, the prize places will be as follows:
    •   2nd place: the player with 50 bets;
    •   1st place: the player with 100 bets.

    Under which circumstances are tournament points not credited?

    •   At the end of the tournament;
    •   If the minimum rate requirements have not been met;
    •   In case of violation of the requirements for the bet type (for real and bonus cash / only for real cash).
  • POINTS tournament game strategy

    The POINTS strategy tournament involves players competing for the sum of the coefficients in the winnings bets. The higher the coefficient, the more tournament points are credited to the player. The winner of the tournament is the player who outcomes the rivals in the total number of tournament points.

    How are tournament points credited?

    Tournament points are credited for the win to bet ratio according to the table of coefficients and points (for example, 5 points for coefficient 5).

    How is the coefficient calculated?

    The coefficient is calculated according to the formula: the size of the win divided by the size of the bet and rounded according to the terms of the tournament.

    For example

    The minimum bet set in the POINTS tournament is 10 ₽.
    A tournament participant plays at an increased rate of 50 ₽. As soon as a bet wins, the coefficient for which tournament points are awarded or not awarded is calculated automatically.
    The number of tournament points credited for a cofficient is determined by the established rules of each tournament (for example, 2 points for a coefficient of 2, 20 points for a coefficient of 20).
    Details
    A tournament participant made one bet of 50 ₽ and won 100 ₽. The win to bet ratio gives a coefficient of 2. According to the coefficient table, he will be credited 2 tournament points.
    The second player makes one bet of 50 ₽ and wins 1 000 ₽. The coefficient is 20. Thus, he gets 20 points and takes the top position in the standings.
    Tournament points are accumulated during the tournament. The more winning bets, the higher the player's position in the standings.

    Under what circumstances are tournament points not credited?

    •    At the end of the tournament;
    •   If the minimum rate requirements have not been met;
    •    In case of violation of the requirements for the bet type (for real and bonus cash / only for real cash).
    •    If the ratio is not sufficient for a reward. For example, if the coefficient is 0.
  • RATE tournament game strategy

    In the RATE strategy tournament, the best coefficient received by player from a bet (not less than the minimum) for the completed series of spins is fixed and registered in the tournament table.

    How are tournament points credited?

    The tournament participant gets tournament points for the highest coefficient based on the results of the successful completion of a series of spins.

    How is the coefficient calculated?

    The coefficient calculation takes place according to the formula: the size of the win divided by the size of the bet.

    For example

    The minimum bet set in the RATE tournament is 10 ₽. The series of spins is 30.
    According to the results of each series of 30 spins made at the minimum bet of 10 ₽ only the best bet coefficient that can be obtained from the biggest win will be taken into account.
    1) A tournament participant played a series of 30 spins at a minimum bet of 10 ₽. The maximum win in this series was 1.500 ₽. The win to bet ratio gives a coefficient of 150. This coefficient will be entered in the tournament table.
    2) His rival played 50 spins at a rate of 10 ₽. The best win was 1 200 ₽. According to the calculation formula, the coefficient is 120. Despite the fact that the second player made more spins, his position will be lower than that of the first player: 120 tournament points against 150.
    During the repeated series of spins, the tournament participants can improve their results, thereby increasing their position in the standings.

    Under which circumstances are tournament points not credited?

    •   At the end of the tournament;
    •   If the minimum rate requirements have not been met;
    •   If the player has not completed a series of spins;
    •   In case of violation of the requirements for the bet type (for real and bonus cash / only for real cash).
  • WIN tournament game strategy

    The WIN strategy tournament involves the players competing for the amount of winnings received from bets in tournament slots. The bigger the total amount of winnings received, the higher the player's position in the standings.

    How does it work?

    In the WIN strategy tournaments, the winnings from each bet made (not less than the minimum) are taken into account. The winner is the tournament participant who outcomes his rivals in terms of the total rate of wins.

    When is a win bet not taken into account?

    •   At the end of the tournament;
    •   If the minimum rate requirements have not been met;
    •   In case of violation of the requirements for the bet type (for real and bonus cash / only for real cash);
    •   In case a bet did not win.